HP 932, 933, 950, 951 Refilled Ink Cartridges Troubleshooting
Activation & Usage Tips
1. IMPORTANT!
Press ‘No‘ when prompted with the following question: “Was this cartridge sold to you as a new genuine HP-branded cartridge that has not been previously used?
- Select ‘OK‘ for cartridge messages such as “Used”, “Refilled”, or “Counterfeit” to ignore – these are merely nuisance/annoyance messages
2. After refilling, the printer cannot track the ink level.
Ignore any incorrect low/empty alert messages (i.e. “Refilled or Depleted Cartridge Detected”) and any ink sensor warnings, by pressing ‘OK’. However, as the ink cartridge begins to truly run out of ink, an ink low sensor will prevent the printer from printing to prevent printer damage; at this point, the cartridge will need to be refilled again.
3. Set-Up cartridges may also be refilled.
“Printer Failure” or “Alignment Failure” Error Message:
As the electronics in the ink cartridge and the printer communicate with each other, sometimes the printer will incorrectly identify an ink cartridge as unrecognized or non-functional. Following ink refill, if the ink cartridge(s) is not initially recognized, then the check cartridge to printhead connectivity (remove and reseat all 4 ink cartridges).
If the problem persists then verify the cartridge’s smart chip is present (see photo below) and ensure gold contacts are thoroughly clean with no visible damage to chip surfaces. No ink residue should be visible on gold contacts – thoroughly clean with a lint-free towel and isopropyl alcohol as necessary
