HP 910,902,906,364, 564,564XL,920,920XL,934,935 Ink Cartridge Errors
NOTE: “Empty”, “Low Ink”, “Out of Ink“, “? Marks“, “Counterfeit”, “Refilled or Depleted Cartridge Detected” and “Non-Genuine Cartridge” alerts are COMPLETELY NORMAL for all HP 906,910,564, 564XL, 920 & 920XL black and color ink cartridges which have been refilled
While at first, this may be an unusual workflow, it does allow normal print operations to proceed.
HP 910 564/920/934/935/902/906- Low Ink Warnings
NORMAL Cartridge Errors
Your printer/computer may show an “ink alert” message. Press ‘OK’ to dismiss this prompt. Additional alert messages, such as “Used HP Cartridge”, “Non-Genuine Cartridge” or “Counterfeit”/”Fraud” may also be displayed. Press ‘OK’ or ‘Dismiss’ to bypass these prompts. After refills, the printer cannot track the ink level. The ink level indicator will falsely signal empty or low on ink. Continue to print until the print quality fades.
ABNORMAL Cartridge Errors
If the printer cannot recognize the ink cartridge (i.e. “Cartridge Error” / “Unrecognized Cartridge”), then first re-seat the ink cartridge(s) in the carriage. If this does not correct the problem, remove the suspect cartridge and carefully inspect the smart chip on the bottom. The chip should be present (two different types shown below) and there should be NO cuts or gashes on the micro-chip surface as this may render the cartridge unusable.
If the problem persists, then remove all 4 cartridges from the carriage. Pull up on the PRINTHEAD release latch (at right side) and remove PRINTHEAD. Inspect electrical contacts on PRINTHEAD and Carriage for ink residue. Adhering to manufacturer instructions, thoroughly clean the electrical contacts. Reinstall the PRINTHEAD and lower latch to secure. Reinstall cartridges and retest.
